Help Center – EternalJewelryShop.com

Frequently Asked Questions

Orders & Shipping

  • How do I track my order?
    Use your order number at eternaljewelryshop.com/track-order
  • What are the shipping times?
    • U.S.: 3-7 business days
    • International: 10-20 business days

Returns & Warranty

  • Can I return my purchase?
    Yes, within 30 days if unworn and in original packaging. Start at eternaljewelryshop.com/returns
  • What’s covered under warranty?
    Manufacturing defects (e.g., broken clasps) for 30 days. Submit claims with order details and photos.

Product Care

  • Store jewelry separately to prevent scratches
  • Avoid contact with perfumes or chemicals

Policies

Contact Options

For unresolved issues:

  • Submit a request at eternaljewelryshop.com/contact
  • Response time: 24-48 hours